About MyScripps

MyScripps Frequently Asked Questions

MyScripps is your online health care home. If you have already received an enrollment PIN, detailed enrollment instructions (PDF, 3.91 MB) are available.

Enrollment and Access Questions
What is MyScripps, and why should I enroll?
Are there costs associated with using MyScripps?
Who can use MyScripps?
How do I get a PIN to enroll in MyScripps?
I have my PIN. Now what?
I forgot my MyScripps username. What should I do?
I forgot my MyScripps password. What should I do?
My login PIN does not work, I never got it, lost it or it expired. Can you send me a new login PIN?
Is there a MyScripps app for my smart phone or tablet?

MyScripps and Family Account Questions
Can I view a family member’s health record in MyScripps?
How do I link my family members to my account?
Can my spouse and I share one MyScripps account?
Why can’t I continue to manage my children’s health records after they turn 12?

Technical Questions
How is medical information in MyScripps secured?
What is Scripps’ privacy policy?
I was logged out of MyScripps. What happened?
The MyScripps page says the “portal is down” and I need access to my information. What should I do?

Enrollment and Access Questions

What is MyScripps, and why should I enroll?

MyScripps is a new tool that makes your health records accessible at any time, from any computer. MyScripps lets you:

  • Access health information
  • Correspond with your provider’s office
  • Request and view upcoming appointments
  • Request clinical summaries
  • View lab and test results
  • Track blood pressure, weight, cholesterol and blood glucose levels
  • Request prescription renewals

MyScripps also allows you to view and manage your authorized family members’ health records.

Are there costs associated with using MyScripps?

No. MyScripps is a free service for all of our patients.

Who can use MyScripps?

Scripps Clinic and Scripps Coastal patients may use MyScripps. Minors between the ages of 12-18 are excluded due to California medical privacy requirements.

How do I get a PIN to enroll in MyScripps?

To enroll in MyScripps and take advantage of all the free benefits, ask your check-in staff at your next visit to Scripps Clinic or Scripps Coastal Medical Group for a Personal Identification Number (PIN) to enroll.

I have my PIN. Now what?

With your PIN in hand, navigate to MyScripps and click on “Enroll Now.” Follow the directions to sign on, or find them .

I forgot my MyScripps username. What should I do?

If you have forgotten your username, click on the link below the login button on the MyScripps home page. When you accurately answer the security questions you set up when you enrolled, your username will be emailed to you at the address on file for your account. Alternatively, you may reset your account in person at the Health Information department within your Scripps Clinic or Scripps Coastal Medical Group location.

I forgot my MyScripps password. What should I do?

If you have forgotten your password, click on the link below the login button on the MyScripps home page. When you accurately answer the security questions, you will be prompted to change your password. Alternatively, you may reset your password in person at the Health Information department within your Scripps Clinic or Scripps Coastal Medical Group location.

My login PIN does not work, I never got it, lost it or it expired. Can you send me a new login PIN?

You may request a new PIN in person at your Scripps Clinic or Scripps Coastal Medical Group location.

MyScripps for My Family

Can I view a family member’s health record in MyScripps?

Yes. Your family member’s health record may be linked to your own if a Designation of Personal Representative (DPR) form is on file or you are a legal guardian of a minor under the age of 12.

How do I link my family members to my account?

After you open your own MyScripps account, you will be able to link to the rest of your family members through the Family Account (PDF, 172 KB) process. To use this feature, each family member must obtain his or her own unique enrollment PIN. To link family members, log in to your MyScripps account. Navigate to your profile and select “Add a Patient with PIN”. Use each family member’s PIN to link that account to your own; repeat until the whole family is enrolled. Please note: Minors under the age of 12 can obtain a unique PIN at their provider’s office or the nearest Health Information location; to receive a PIN for a spouse and other legal adults in your family, the patient must complete a “Designation of Personal Representative” (DPR) form at your provider’s office or your nearest Scripps Health Information location.

Can my spouse and I share one MyScripps account?

No. Each spouse’s account is independent, but may be linked through the family account process.

Why can’t I continue to manage my children’s health records after they turn 12?

In California, minors age 12 and older have a legal right to health information privacy. If a minor has an account tied to a parent’s account, that account will be unlinked and suspended when he or she reaches the age of 12. The patient may re-enroll in MyScripps on or after their 18th birthday.

Is there a MyScripps app for my smart phone or tablet?

MyScripps may be accessed directly from the web browser of your smartphone or tablet. No app is required.

Technical Questions

How is medical information in MyScripps secured?

Patient privacy and security is our number one priority. All data exchanged is encrypted at the highest level and safeguarded throughout the entire process. Once you are enrolled, MyScripps’ secure login enables you to connect and authenticate using credentials established during enrollment. Your access is secured using a Secure Socket Layer (SSL) certificate.

What is Scripps’ privacy policy?

Scripps values our patients’ privacy. Read pur privacy policy.

I was logged out of MyScripps. What happened?

To protect your privacy, MyScripps will automatically log you out after three minutes of inactivity.

The MyScripps page says the “portal is down” and I need access to my information. What should I do?

If you see an error message that MyScripps is down, call your health care provider’s office for information contained within your medical record.