Patient Information

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Appointments and Referrals

Our staff will make every effort to accommodate your appointment request. If an appointment is not available, you may be offered one with another practitioner.

If you are unable to keep an appointment, please call your physician 24 hours prior to the scheduled appointment to cancel.

Scripps Coastal Medical Center is a primary care medical practice staffed primarily with physicians, nurse practitioners and physician assistants who practice medicine in the fields of obstetrics and gynecology, family practice, internal medicine and pediatrics. Our highly qualified physicians can take care of most of your routine medical needs.

If you need a specialist

Should a time arise when you require the care of a specialist, a referral to one may be made. If your insurance is an HMO (health maintenance organization), your physician is required to submit a request for you to see a specialist.

Scripps Coastal Medical Center contracts with hundreds of specialists. Referrals may take 7 to 10 working days (depending on your health insurance) from the time you discuss the referral with your doctor.

If your referral is approved, you will receive a written authorization by mail. If your referral is not approved, your physician will be happy to discuss alternatives with you as needed.

Callbacks and Messages

Your physician, medical assistant, patient service receptionist and referral coordinator work very closely as a medical care team to provide you the very best care possible. Calls are usually returned by the end of the business day.



If you fill your prescription through a local pharmacy, you can call your pharmacy several days before you need a refill. Your pharmacist will contact your physician for authorization if necessary.

We process refill requests within 24 to 48 hours of receiving the request. If you experience unreasonable delay, please check with the pharmacy or call your physician’s office.

Mail Order Prescriptions

If you fill your prescriptions through a mail order service, Camp Pendleton, or need a written prescription for any other reason, please call your physician’s office several days before you need your refill. Please allow us 24 to 48 hours. When calling, please specify if you would like to pick up the prescription or if you would like it mailed to your home.


Scripps Coastal Medical Center and Scripps Clinic patients who need laboratory tests, such as a blood draw or specimen collection, may visit one of our regional laboratories. Results will be forwarded directly to your physician.