Patient Satisfaction Measures October 2009 – September 2010
Note: Data pulled from Press Ganey. “CA Average” represents the most recent benchmark available on the CMS Hospital Compare Web site.
Explanation of Measures
Rate Hospital 0-10
How do patients rate the hospital overall? This graph shows the percentage of patients that chose a 9 or 10 (“10” being “best hospital possible”).
Likelihood of Recommending
Would patients recommend the hospital to friends and family? This graph shows the percentage of patients that answered “Definitely Yes” when asked if they would definitely recommend, probably recommend, probably would not recommend, or definitely would not recommend the hospital.