MyScripps Frequently Asked Questions

FAQs about MyScripps health portal

FAQs about MyScripps health portal

What is MyScripps?

MyScripps is a secure online health care portal that provides you with digital access to your personal health information. With MyScripps, you have access to the tools you need to manage your care anytime, anywhere, including:


  • Managing your appointments
  • Communicating securely with your care team
  • Accessing your medical history
  • Viewing lab and test results
  • Paying your copays and bills online
  • Designating a health care proxy for a loved one

Is there a cost to use MyScripps?

No. MyScripps is a complimentary service offered to all Scripps patients.

How do I enroll in MyScripps?

To enroll, you need to get an activation code, which you can request at your next clinic visit or online through the MyScripps health portal. To request your activation code online, go to MyScripps and click on the “SIGN UP NOW” button. On the next page, click on the “SELF SIGN UP” button, and complete the form. You’ll receive your activation code via email in 2-3 business days. Once you have your activation code, go to MyScripps and click on the “SIGN UP NOW” button. Enter the activation code and follow the enrollment instructions to activate your new account. 

How can I access MyScripps on my smartphone or tablet?

If you have an Apple IOS or Android device, you can download and install a free MyChart app. Once downloaded, select Scripps Health as your provider and enter your MyScripps ID and password. You must already have an active MyScripps account in order to use the smartphone apps. Visit the iPhone app store or Android Market to get started.

Can I manage my appointments through MyScripps?

You can now schedule many of your appointments with your current Scripps Clinic and Scripps Coastal Medical Center family and internal medicine, OB-GYN and pediatrics doctors.

Can I see my lab results in MyScripps?

Yes. You can view your results and your doctor’s comments within days.

Where is my past medical information?

Certain medical information from the past three years will be available in your MyScripps account. To request information not available in the portal, please contact Health Information.

If my medical information is incorrect in MyScripps, what should I do?

Contact your doctor’s office with any questions or concerns regarding your medical information.

Does my online health record include records from non-Scripps Health providers?

Your available online health record only reflects services you have received as a Scripps patient.

Can I pay my medical bills through MyScripps?

You can access and pay your Scripps Green Hospital, Scripps Memorial Hospital Encinitas, Scripps Memorial Hospital La Jolla, Scripps Clinic, Scripps Coastal Medical Center and Mercy Clinic copays and bills through the MyScripps health portal.

Can I message my Scripps doctor through MyScripps?

Yes. Once you’re logged into the portal, click on the “Messaging” tab at the top of the page and select “Send a Message” from the drop-down menu. Select the option that best matches your medical question. Choose the recipient and subject from the drop-down menus provided and type in your question. You can also attach an image or video from your computer or mobile device.

Why is my doctor not included on the list of recipients?

The “Send a Message” feature enables you to send a secure message regarding a non-urgent medical concern to established Scripps providers, or those you’ve seen within the last 15 months. 

If I message my doctor’s office, when should I expect a reply?

When messaging your doctor’s office via MyScripps, you can expect a response within 2-3 business days. If you need an immediate response, please call your doctor’s office directly.

Can I view a family member’s health record in MyScripps?

Yes. This is called a proxy access. As a health care proxy, you will be granted access to MyScripps account of your child or adult patient, which will let you view their personal health information and act on their behalf to manage appointments, message care providers, and view test and lab results. Under federal and California law, when minors reach age 12, they have a legal right to health information privacy. At Scripps, we are complying with these health privacy laws by restricting online access to minors’ (age 12-17) health care information. Our policy is intended to protect minors who may be receiving care that is within a protected category. Parents with minors may enroll their child and manage their account within the portal until the child’s twelfth birthday. If you are a designated proxy for your child, the child’s account will be unlinked and suspended when he or she reaches age 12. The patient may re-enroll in MyScripps on or after their eighteenth birthday. If you have a specific situation you would like to discuss (for example a minor 12-17 with diminished capacity), please call us at 1-800-SCRIPPS. 

How is medical information in MyScripps secured?

Patient privacy and security is our number one priority. All data exchanged is encrypted at the highest level and safeguarded throughout the entire process. Once you are enrolled, MyScripps’ secure login enables you to connect and authenticate using credentials established during enrollment. Your access is secured using a Secure Socket Layer (SSL) certificate.