About Your Scripps Health Medical Bill

Understanding medical bills and insurance coverage

If you’ve received a bill following a doctor’s appointment or hospital stay, you may have questions about charges for certain expenses, or why your insurance company isn’t covering all the costs. Our patient billing representatives are here to help. You may call during business hours or email any time for assistance and clarification of your bill.

You may encounter such terms as co-pays, deductibles, eligibility, hospital coverage, medical coverage and more.

Your medical insurance may cover all or part of your charges, but it’s up to you to ensure your account is paid in full.

Bill payment process

You’ll begin by providing us with any health insurance information you may have. As a courtesy, we will bill your insurance company directly, but you’ll still need to follow the payment process to make sure all parts of your bill have been covered or directly paid.

Depending on the health insurance you have, you might be asked to pay a specific co-payment or deductible, and you might be asked to pay a portion of the bill as your share of the total cost.

The process can be lengthy and sometimes confusing, but the professionals in Scripps patient financial services are experts in health care billing and are here to answer any of your questions.