Visiting Hours and Guidelines
COVID-19 Update: Modified Visitor Restrictions as of 1/30/23
As we transition from heightened COVID restrictions, Scripps now allows two visitors per patient at any given time, per day (exceptions outlined below).
Visitors must continue to be masked at all times — including when in hospital patient rooms — and everyone must be masked (including patients) whenever hospital staff are in the room.
Additionally, the following visitor limitations are in place at our hospital locations:
- Two visitors are allowed for an inpatient at any given time. Visits may need to be staggered in double patient rooms, based on circumstances and ability to ensure proper physical distancing.
- Visitors are permitted to visit with COVID positive patients now, but must follow strict infection control guidelines including the use of a mask with eye protection. Additional personal protective equipment (PPE) may be required if the patient is undergoing certain procedures which may cause a greater risk of disease transmission.
- Only one visitor / support person will be allowed at any given time for patients undergoing inpatient or outpatient surgical procedures.
- Visiting hours are currently restricted to the hours of 10 am to 7 pm.
- Visitors must be 12 or older, unless a prior exception is granted for end of life.
- Video and phone visits are strongly encouraged as an alternative to in-person visits.
- Exceptions may be granted, but must be cleared in advance with the patient’s care providers.
Labor & delivery / NICU / patients under 18
- Two support people, plus a doula, are allowed per patient, at any given time.
- For COVID-19 positive patients, the support people must stay in the room for duration of the stay. No in and out privileges.
- Breastfeeding infants can accompany mothers to appointments.
Clinics / same day surgery / imaging / laboratories
- Two support people, age two and older, are allowed per patient at any given time. Support people may be limited if physical distancing is not feasible.
- Children (age 12 and under) must always be directly supervised by an accompanying adult who is not the patient.
All visitors that fall into the above categories must also be free of any flu-like symptoms, such as fever, chills, nausea, vomiting, sore throat, or loss of taste or smell, and will be screened prior to entering a Scripps facility.
Proper wearing of masks is required while indoors at all Scripps facilities. While this may be relaxed for patients while alone in an exam room or within their hospital room, masks are required for patients everywhere else, and they are always required for patient visitors — even within a patient’s hospital room or an outpatient exam room.
Cloth masks, gaiters and masks with small plastic valves embedded in the front will not be permitted. This means staff, patients and visitors must wear procedural, surgical or other medical-grade masks when in a Scripps clinical facility. If needed, masks are available for visitors at entrance screening stations.
Our objective at Scripps is to minimize opportunity for COVID-19 spread.
- If more than two visitors are wanting to visit, they should coordinate their visit times due to limited waiting room space.
- Visitors are not allowed to roam around the hallways and must go directly to and from the patient’s room, except for going to and from the hospital entrance, restrooms or cafeteria.
- No eating or drinking by visitors in the hospital rooms as masks must be worn at all times.
- Support people are discouraged from coming and going multiple times a day.
Visitation may be limited if census is high, regional outbreak occurs, the county moves into the purple tier, or physical distancing is not feasible in double rooms.
Please note visitation restrictions may evolve over time depending on our response to public health recommendations. Again, we are doing this to protect the health and safety of our patients, staff, clinicians and community. Thank you for your understanding.
Guidelines for service dogs
As a health care organization, we are dedicated to providing a healthy and safe environment for all who visit our facilities. We understand that service dogs may be required to accompany our patients and visitors. To ensure we are able to maintain health and safety standards for everyone, we ask that you abide by the following guidelines.
We allow only service dogs in our facilities. A service dog is a dog specifically trained to assist a person with a disability.
To confirm your dog is a service dog, you must be able to answer the following two questions:
- Is the dog required because of a disability?
- What is the specific work or task the dog has been trained to perform?
For complete guidelines (in English and Spanish), see below or view our Guidelines for Service Dogs (PDF, 72 KB).
You and your dog are not permitted in areas where we generally do not allow the public, including:
- Operating rooms or other areas where we perform surgical procedures or treatments
- Areas where patients await or recover from operations or procedures
- Areas where isolation precautions or special protective equipment is necessary
- Food preparation areas
- Medication preparation and storage areas
- Clean or sterile supply storage areas
- Critical or intensive care units and post critical care units
- Semi-private rooms
Requirements for service dogs
- Many of our patients have low resistance to infections. Please assure our staff that your dog is free of communicable diseases and fleas to the best of your knowledge.
- Make arrangements to have your dog fed or watered outside of the Scripps building.
- Your dog must be housebroken. Prompt cleanup of any bodily excretions is the responsibility of the handler. If your dog urinates, defecates, or vomits while in the facility, notify us immediately so we can provide you with materials for cleanup.
- Your dog must be under your control at all times and maintained on a harness or leash. If the device interferes with the dog’s work or your disability prevents you from using these devices, you will need to have an alternate means of maintaining control of the dog.
While you are here
- Your dog must not act in a threatening way. Our security staff may restrict a dog from the facility if it is behaving in an unfriendly or disruptive manner.
- You must identify an alternate handler who can provide supervision should your care or treatment require separation from your service dog. Our staff cannot supervise or provide care to your service dog, but may assist with contacting an individual or helping you place the dog in a boarding facility if needed.
- Should your treatment or service require separation from your dog, your nurse will work with you to plan appropriate care and activities to meet your needs.