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COVID-19 update

COVID-19 update

Our virtual care options have been recently updated by our medical team to include COVID-19 screening. Learn more about getting care during the pandemic.

Virtual care

Virtual care

Connect online with a Scripps provider. Our telemedicine options are easy ways to get the care you need for new symptoms, prescription refills and more.

In-person care

In-person care

Sometimes, a health problem needs to be seen in person. With extra precautions in place, our clinics, urgent care and emergency rooms are safe and open when you need us.

Tutorial

Tutorial

Your Scripps doctor is available online. This video tutorial provides step-by-step instructions for having a Scripps Video Visit for Primary and Specialty Care.

FAQs

FAQs

If you’re new to virtual care, you’ll find our services easy to use in MyScripps, our secure patient portal. In case you have common questions, you can find answers below.

MyScripps app

MyScripps app

Waiting for lab results? Need to schedule an appointment? Want to use virtual care? Download the MyScripps app, available now with expanded services.


Looking for online care? Try one of these virtual options.

Looking for online care? Try one of these virtual options.

Symptom Checker | Free

Human body icon  with dots representing symptoms.

Symptom Checker | Free

Assess your symptoms for free and find out where to go for Scripps care. Learn how Symptom Checker works and how to get started.

E-Visit | Up to $30*

Stethoscope icon representing a electronic doctor visit.

E-Visit | Up to $30*

Submit a brief questionnaire for diagnosis and treatment from Scripps in 30 minutes. Learn how E-Visit works and how to get started.

Video Visit | Up to $69*

Video camera icon representing video doctor visit.

Video Visit | Up to $69*

Talk with a Scripps provider over video now, or schedule a visit for another time. Learn how Video Visit works and how to get started.


* Prices for most people, depending on insurance. Log in to MyScripps to see your price.


Prefer to see us in person? Here’s how to find us.

Walk-in clinics

An icon of a person walking, representing Scripps HealthExpress walk-in clinics.

Walk-in clinics

Consider HealthExpress for minor illnesses and injuries. Find a location near you and join the waitlist.

Primary care

Icons of a female and male doctor, representing primary care.

Primary care

Choose an office visit or Video Visit with a provider. Discover the difference of Scripps primary care.

Urgent care

An icon of urgent care building.

Urgent care

Go to urgent care for serious health needs that can’t wait. Find hours and directions for Scripps urgent care.

Emergency room

An icon of an emergency room at a hospital.

Emergency room

For life-threatening concerns, go immediately to the nearest ER or call 9-1-1.


FAQs about Scripps virtual care

If you’re new to virtual care (also called telemedicine), you’ll find our services easy to use in MyScripps, our secure and private patient portal. See below for answers to common questions.

General virtual care questions

Do I need MyScripps to use Scripps virtual care? 

Yes, all of our virtual care offerings require you to log in to your MyScripps account.

How do I register for MyScripps?

You must have a MyScripps account to use any of our virtual care options. If you’re not enrolled, sign up for MyScripps now. Through this online signup, we will verify your identity using the information you provide. Once verified, you will be able to create your MyScripps account. Providing as much information as possible will help us process your request more quickly.


Also, patients age 12 and above will be able to sign up for a MyScripps account during their clinic visit, or be issued a MyScripps activation code at the end of their clinic visit. This code will enable you to log in and create your own username and password. Create a MyScripps account using an activation code.


If you have any questions, please contact the MyScripps support line at 888-668-8338.

Scheduling questions

Technical questions

Why can’t I connect to my Video Visit? 

Watch our Video Visit Tutorial or learn more about Video Visits.


If you’re having trouble connecting, try the following ideas.


Using the MyScripps mobile app*:


  • Move to a location that has a strong WiFi or cell signal
  • Turn your microphone off and then back on using the microphone button in your video session
  • Turn your camera off and then back on using the video button in your video session
  • Make sure your audio isn’t unexpectedly connected to Bluetooth speakers or headphones that you aren’t using
  • Close out of the app and relaunch it
  • Confirm you are using MyScripps mobile app version 9.2 or above
  • Confirm you are using Android OS 5.0 or higher, or iOS 6 or higher


Using the MyScripps website on a computer with a webcam:


  • Move to a location that has a strong WiFi signal
  • Turn your microphone off and then back on using the microphone button in your video session
  • Turn your camera off and then back on or make sure it is all the way plugged in if you’re using a webcam 
  • Make sure your audio isn’t unexpectedly connected to Bluetooth speakers or headphones that you aren’t using
  • Log out of MyScripps and then log back in to your account
  • Confirm you are using an up- to- date browser. Minimum: IE11, Edge 44, Chrome 78, Firefox 70, Safari 9


VidyoConnect requirements


  • Make sure your device meets the VidyoConnect system requirements for Desktop or Mobile.
  • If you’re not able to connect to your visit, call your provider’s office to let them know or reschedule your appointment.


*You may also use the MyChart mobile app. All of the above still applies.

Medical questions