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Video Visits with your primary care physician or any specialist must be scheduled through your doctor’s office at Scripps Clinic or Scripps Coastal Medical Center.

If you have a minor health issue that you would like checked by a HealthExpress provider, you can schedule a Video Visit online for HealthExpress.

Yes, California law allows doctors to see a new patient over video. The doctor’s office will decide whether it’s best for you to come in for your first office visit, or if your care can be delivered by a Video Visit. Call the doctor’s office to ask about a new patient Video Visit.

Parents and guardians who want to use virtual care for a child first need access to their child’s MyScripps account. This is called proxy access.

• If you have proxy access, log in to MyScripps as yourself (parent) and click over to view the child’s account. Then, start the virtual visit from there.
• If you don’t have proxy access, you can submit an online request for proxy access.

Please note, during this period of national emergency, Video Visits for a child from 18 months to age 17 can be conducted through a parent’s MyScripps account. Under normal circumstances, due to privacy concerns and billing requirements, Video Visits are not usually available for teens ages 12 to 17.

Depending on your symptoms and the type of visit you request, you can expect the following time commitments:

• During an E-Visit, it may take you 5-15 minutes to answer the required questions. A Scripps physician or provider will review your information and respond with your personalized care plan, usually within 30 minutes. Please note that E-Visits submitted after hours will be addressed the following day.
• Video Visits take about 5 minutes to set up. If you schedule your visit for a specific time, it will begin promptly at that time. If you choose to join the “On Demand” queue for a HealthExpress visit, your wait time will depend on the number of patients ahead of you. HealthExpress Video Visits last approximately 10-15 minutes, while video visits with your primary care doctor or specialist may last up to 30 minutes, depending on the type of visit scheduled.

• E-Visits cost up to $30, depending on your insurance
• Video Visits for HealthExpress cost up to $49, depending on your insurance
• Video Visits with a primary care doctor or specialist cost up to $69, depending on your insurance
• Symptom Checker is free

You can pay with a credit or debit card. As you initiate your visit, your card will be authorized. Your payment is not processed until your visit is complete.

If your E-Visit cannot be completed for any reason, you will not be charged.

No. We understand that in some cases, symptoms should be evaluated in person instead of online. If your virtual care provider recommends you seek care elsewhere — for example, an urgent care clinic — you will not be asked to pay for that virtual visit. 

Your credit or debit card will be charged only when you receive a formal diagnosis and care plan, and your provider confirms the visit is complete. 

Sometimes, your doctor or provider may decide that your health problem needs to be seen in person for a thorough examination and treatment. If that happens, your doctor will give you clear instructions on when to come into the office, or where else to go to be seen in person.

Yes, Medicare Wellness Visits (Initial and Subsequent) can be completed via a Video Visit Appointment, scheduled through your doctor’s office.

To use Scripps virtual care services, you must be:

• At least 5 years old
• Enrolled in the MyScripps health portal (sign up now)
• Located in California at the time of your Video Visit (due to legal requirements)

Yes. Scripps makes every effort to keep your medical information safe and secure. You can feel confident knowing:

• Virtual visits take place through the MyScripps health portal, which complies with federal privacy laws and uses the latest encryption technology. 
• Your Video Visit is not recorded.
• If you choose to attach photos for your E-Visit, or if a photo is taken during your Video Visit, the photos will be added to your electronic health record and are accessible only by you and the providers who treat you.

Yes. Scripps virtual care providers can prescribe medications as part of your treatment plan. We’ll electronically send your prescription to the pharmacy of your choice. 

Please note that most of our virtual care providers cannot prescribe pain medications or controlled substances.

You can use Symptom Checker anytime, anywhere. You can also request an E-Visit while you’re traveling.

Due to legal requirements, a Video Visit with a Scripps provider is available only while you’re physically located in California.

Our virtual medical team includes doctors (MDs), nurse practitioners (NPs) and physician assistants (PAs).