Get Care Now

Looking for online care? Try one of these virtual options.

Symptom Checker | Free

Assess your symptoms for free and find out where to go for Scripps care. Learn how Symptom Checker works and how to get started.

E-Visit | Up to $30*

Submit a brief questionnaire for diagnosis and treatment from a Scripps provider in 30 minutes. Learn how E-Visit works and how to get started.

Video Visit | Up to $49*

Talk with a Scripps provider over video now, or schedule for another time. Learn how Video Visit works and how to get started.

* Prices for most people, depending on insurance. Log in to MyScripps to see your price. See below for FAQs.

Prefer to see us in person? Here’s how to find us.

Walk-in clinics

Drop by HealthExpress for minor illnesses and injuries. Find a location near you and join the waitlist.

Primary care

Make a same-day appointment with primary care. Discover the difference of Scripps primary care.

Urgent care

Go to urgent care for serious health needs that can’t wait. Find hours and directions for Scripps urgent care.

Emergency room

For life-threatening concerns, go immediately to the nearest ER or call 9-1-1.

FAQs about Scripps virtual care

If you’re new to virtual care (also called telemedicine), you’ll find our services easy to use in MyScripps, our secure and private patient portal. In case you have common questions, you can find answers below.

What type of Scripps virtual care should I use?

Scripps offers three ways to Get Care Now virtually to meet your needs and preferences:

Scripps Symptom Checker is available 24/7 to help you assess your symptoms. Based on the symptoms you report, it may suggest self-care, a Scripps E-Visit, a Scripps Video Visit, an in-person visit at Scripps HealthExpress walk-in clinic, an in-person visit with your primary care physician, a trip to urgent care, a trip to your nearest emergency room or 9-1-1. Always call 9-1-1 for life-threatening concerns.
Scripps E-Visit is an online health questionnaire. You answer some questions about your symptoms and how you’re feeling. You can also attach photos to show things like eye redness or other problems. Then, a Scripps provider reviews your information and sends back a diagnosis and care plan, usually within 30 minutes. If needed, a prescription will be sent to your pharmacy.
Scripps Video Visit lets you talk with a provider in real time, face-to-face using your mobile device.

Do I need any special equipment or software?

You can access Scripps Get Care Now virtual options from any web-enabled device, including desktop computers, laptops, tablets and smartphones.

You must have a MyScripps account to use any of our virtual care options. If you’re not enrolled, sign up for MyScripps now.

To have a Scripps Video Visit, you must use the MyScripps app on your mobile device (phone or tablet). The free app is available in the iPhone App Store and Android Google Play Store.

When are online visits available?

Symptom Checker is available online 24/7.

For E-Visit, Scripps providers respond or participate seven days a week. If you submit your questionnaire for an E-Visit after business hours, you’ll receive a response promptly the next business day.

Mon - Fri, 7 am - 8:30 pm
Sat - Sun, 8 am - 4:30 pm
Holidays, 8 am - 4:30 pm

For Video Visit, Scripps providers are available seven days a week for scheduled and on-demand videos during these times:

Mon - Fri, 7:30 am - 8:30 pm
Sat - Sun, 8:30 am - 4:30 pm
Holidays, 8:30 am - 4:30 pm

Do I need to schedule virtual care ahead of time?

No. Virtual visits are designed to fit your schedule.

You can:

Start an E-Visit anytime during our business hours and receive a response, usually within 30 minutes.
Select On-Demand Video Visit to see the next available provider by video. Or under appointments for HealthExpress, select Video and choose a date and time that works for you.
Use Symptom Checker anytime, day or night, because it does not require a response from our medical providers.

How long do virtual visits take?

Depending on your symptoms and the type of visit you request, you can expect the following time commitments:

During an E-Visit, it may take you 5-15 minutes to answer the required questions. A Scripps physician or provider will review your information and respond with your personalized care plan within 30 minutes.
Video Visits take about 5 minutes to set up. If you schedule your visit for a specific time, it will begin promptly at that time. If you choose to join the queue for on-demand Video Visit, your wait time will depend on the number of patients ahead of you. Once you and your provider join the Video Visit, your conversation will take about 10-15 minutes.

How much do virtual visits cost?

E-Visit costs up to $30, depending on your insurance
Video Visit costs up to $49, depending on your insurance
Symptom Checker is free

You can pay with a credit or debit card. As you initiate your visit, your card will be authorized. Your payment is not processed until your visit it complete.

If your E-Visit cannot be completed for any reason, you will not be charged.

If my symptoms can’t be diagnosed, will I be charged for the virtual visit?

No. We understand that in some cases, symptoms should be evaluated in person instead of online. If your virtual care provider recommends you seek care elsewhere — for example, an urgent care clinic — you will not be asked to pay for that virtual visit.

Your credit or debit card will be charged only when you receive a formal diagnosis and care plan, and your provider confirms the visit is complete.

Can anyone request virtual care from Scripps?

To use Scripps virtual care services, you must be:

At least 5 years old
Enrolled in the MyScripps health portal (sign up now)
Located in California at the time of your Video Visit (due to legal requirements)

How do I use virtual care for my child?

Parents and guardians who want to use virtual care for a child first need access to their child’s MyScripps account. This is called proxy access.

If you have proxy access, log in to MyScripps as yourself (parent) and click over to view the child’s account. Then, start the virtual visit from there.
If you don’t have proxy access, you can submit an online request for proxy access.

Due to privacy concerns and billing requirements, Video Visits are not currently available for teens ages 12 to 17.

Is my health information kept private?

Yes. Scripps makes every effort to keep your medical information safe and secure. You can feel confident knowing:

Virtual visits take place through the MyScripps health portal, which complies with federal privacy laws and uses the latest encryption technology.
Your Video Visit is not recorded.
If you choose to attach photos for your E-Visit, or if a photo is taken during your Video Visit, the photos will be added to your electronic health record and are accessible only by you and the providers who treat you.

Can I get a prescription online?

Yes. Scripps virtual care providers can prescribe medications as part of your treatment plan. We’ll electronically send your prescription to the pharmacy of your choice.

Please note that most of our virtual care providers cannot prescribe pain medications or controlled substances.

Can I use virtual care while I’m traveling?

You can use Symptom Checker anytime, anywhere. You can also request an E-Visit while you’re traveling.

Due to legal requirements, a Video Visit with a Scripps provider is available only while you’re physically located in California.

What type of health care providers offer virtual care at Scripps?

Our virtual medical team includes doctors (MDs), nurse practitioners (NPs) and physician assistants (PAs).