Our Commitment 

The mission of Scripps Health is to provide superior health care services in a caring environment and to make a positive difference in the health of individuals throughout our communities. That mission has been our driving force for the past 100 years and will always be at the heart of everything we do.


At Scripps, we are focused on improving quality of care and clinical outcomes for patients including reducing identified discrepancies in patient care across populations in our communities. We continuously strive to accomplish this by evaluating and addressing differences in clinical quality and patient experience as part of our ongoing commitment to delivering high-quality care for the people we serve. 

Message from Chris Van GorderInitiativesHealth Equity ReportImproving Health Outcomes Programs and servicesOur TeamResourcesRelated NewsRelated classes and events

A message from our President and CEO

At Scripps, we continue to be focused on advancing health care and improving health outcomes for our patients and our community. It’s a commitment that is reflected in the actions we take and decisions we make each day.


We have formalized an internal structure to drive Scripps’ health improvement initiatives that is foundational to achieving our goals and engages physicians, administrative leaders, and front-line staff across the organization. These teams are using data to identify variations in clinical care and outcomes — from preventive health screenings to acute care and chronic condition management — and working together to close gaps in care.


As we move forward, I’m reminded of the foresight of our founders, Ellen Browning Scripps and Mother Mary Michael Cummings. More than a century later, their vision is still reflected in who we are and the care we give our patients. It is our mission to preserve, strengthen, and deliver on that vision today and for future generations.


– Chris D. Van Gorder 

Initiatives

Scripps is committed to meeting the federal, state and regulatory agency requirements that will improve health care and clinical outcomes for patients and the communities we serve.  


Hospitals are required to submit annual reports to the California Department of Health Care Access and Information (HCAI), which summarize key performance measures, identify the top health disparities, and outline actionable plans to address them. These reports are publicly accessible through HCAI and must also be made available on each hospital's website.


In 2025-2026, Scripps is working to improve care and clinical outcomes with a focus on readmission rates across the system and at each hospital site. Readmission rates will continue to serve as a key organizational performance metric, supported by ongoing outreach efforts to assist discharged patients experiencing challenges related to the Social Determinants of Health (SDOH). Our areas of focus include: 

Patients discharged with identified SDOH challenges receive follow-up calls from the Scripps Wellbeing Center and are referred to appropriate community resources based on their individual needs. Data are reviewed quarterly to guide targeted improvement strategies.

Outreach teams reinforce understanding of discharge instructions, medication regimens, and follow-up care requirements. Through clear communication and education, these efforts aim to enhance patient safety and reduce preventable readmissions.

Scripps patients are referred to supportive resources to help address SDOH factors that may affect recovery and overall health outcomes.

Quality and clinical leadership conduct monthly reviews of disease-specific readmission data to identify clinical or documentation gaps and to ensure adherence to evidence-based treatment protocols.

Outreach teams confirm follow-up appointments, help facilitate connections with primary care providers, and work to resolve barriers that may prevent patients from attending scheduled visits.Access to CareOutreach teams help identify and address barriers to accessing care — such as transportation challenges or difficulty navigating the health care system. They can also help provide patients with appropriate resources to support timely and equitable care access.

Health Equity Report

Published as required under California Assembly Bill (AB) 1204 (Chapter 751, Statutes of 2021)

Improving Health Outcomes 

Scripps has been engaged in a broad range of programs and initiatives that promote better health for people throughout our community for many years.  


In 2021, Scripps Health received five-year funding through the Krueger-Wyeth (KW) award's excess settlement funds distribution to advance patient care, research, and address gaps in care in the areas of breast cancer, cardiovascular disease, and neurocognitive conditions within underserved populations. 

Two of the awards are described below. 

Health Outcomes Information Center (HOIC)

The Health Outcomes Information Center (HEIC) is a knowledge repository funded by the Krueger-Wyeth (KW) award, offering data, research, and insights on health equity. HOIC was created in 2023 to identify and deepen Scripps understanding of health differences in clinical quality in the populations served by Scripps and across the region, and to support Scripps’s efforts to reduce these differences. It is a collection of the latest data, original analytics research, and business intelligence information. It serves as a research and development resource for Scripps groups currently providing equity-focused care and a springboard to develop future enterprise health equity strategies. The goal is to enhance and share the collective knowledge of Scripps regional and local efforts to address differences in clinical quality, areas of need and opportunity, and the holistic problems affecting patients in their communities beyond the walls of our health system. HOIC is supported and maintained by the Health Data Science team in conjunction with other analytics groups, the Scripps Collaborative for Health Excellence (SCHE), and the Community Benefits and Government Relations teams.

Scripps Collaborative for Health Excellence  

Scripps Collaborative for Health Excellence provides research opportunities for health care professionals and medical trainees interested in research in the areas of breast cancer, cardiovascular disease, and neurocognitive conditions. The Collaborative promotes better health outcomes through initiatives and key programs that are focused on workforce diversity, inclusion in research, and access to high-quality, culturally competent health care for patients from all backgrounds.

Advancing Health: Programs and Services 

Scripps has been engaged in a broad range of programs and initiatives that promote better health for people throughout our community for many years. Here are some examples of available programs with more details available in the Scripps Health Community Benefit Report (PDF, 8.1 MB)

Enhance health, safety, and quality of life for older adults and individuals with aging-related concerns through accessible, targeted programs and services. Strategies include proactive medical and social support for adults with multiple chronic conditions, partnerships with senior centers, churches, and senior housing, and senior health chats to provide education to the older adult community.

Reduce the impact of behavioral health conditions by strengthening the continuum of care and integrating primary and mental health services to improve patient outcomes. Strategies include expanding community-based support, vocational training, and initiatives to reduce opioid use and substance abuse.

Reduce the impact of cancer by expanding access to education, resources, and supportive services that empower patients and the community. Strategies include free online nutrition and fitness classes, diverse support groups, a dedicated wig boutique, and an extensive resource library.

Support homeless, food-insecure, and low-income patients who are uninsured or under-insured through programs designed to supplement their health care and address broader living needs. Strategies include providing targeted resources, connecting patients with supportive services, and offering programs that enhance overall health and well-being.

Reduce the prevalence and impact of cardiovascular disease, stroke, and hypertension through prevention, education, screenings, and wellness programs, while supporting individuals in managing chronic conditions. Strategies include sudden cardiac arrest (SCA) screenings, virtual cardiac rehabilitation, cardiometabolic health education, and initiatives to improve food security.

Reduce the prevalence and impact of diabetes through prevention, early detection, quality care, and comprehensive management programs, with a focus on vulnerable and underserved populations. Strategies include expanding access to education, supporting research, and delivering both in-person and virtual prevention and management programs. 

Provide perinatology services, health education and awareness, and other key programs to support the health of mothers, infants, and families. 

Strengthen access to care and improve health outcomes by training future physicians to provide high-quality, compassionate care and foster meaningful partnerships with underserved communities. Strategies include supporting physician training, clinical research, residency programs, and curricula focused on advancing health equity, reducing bias, and caring for vulnerable populations.

Inspire, prepare, and sustain the next generation of healthcare professionals by investing in programs that provide education, mentorship, training, and career development—while supporting diversity and cultural competence in underserved communities. Strategies include promoting health care careers through internships, outreach, scholars’ programs, and related initiatives.

Identify how to measure health outcomes through the work of the Scripps Collaborative for Health Excellence, related research grants, the Health Outcomes Center, and more.

Our Team

The Scripps Health Promotions Council is led by two chief medical officers and includes an integrated framework of clinical and operational leaders across acute and ambulatory care locations. Take a closer look at how we’ve organized our teams.

This image of an organizational chart details the health promotions council team at Scripps Health.

Resources

See what comprises the vetted research, information, and analysis that help guide our health improvement initiatives at Scripps. You can also access key reports and more through our resources.


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