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Clinical Excellence: Quality and Patient Experience

Our commitment to excellent care

A golden arrow points to the word quality on a compass, representing true north for Scripps Health.

Our commitment to excellent care

For over 100 years, the Scripps Health mission has been to deliver quality, safe, cost-efficient, socially responsible health care. As part of that mission, we believe quality is not just a concept, but rather a core value embedded in all areas of our medical practice. It’s reflected in the attitudes, beliefs and principles that guide our doctors and staff. It’s also echoed in the rules and policies that ensure we are practicing safe patient care.


Scripps’ commitment to quality and safety was further advanced with the hiring of a Chief Quality Officer (CQO) and a Manager of Patient Experience and Quality in February 2021. These two roles will oversee efforts to further elevate the quality and safety of health care at Scripps’ acute-care hospitals and outpatient clinics across San Diego County.


Choosing a medical team you trust is important. To help you make this choice, we invite you to review our guiding principles and the independent measures of our hospital performance.

Patient experience

Patient experience

We think of “patient experience” as every interaction you have with Scripps. From the moment you try to make an appointment to the time you pay a bill — and everything in between. 


For each patient and family member we see, we consider how we would feel in their situation. Our doctors and staff aim to provide the kind of service and compassion we would want to receive ourselves. We recognize excellence is more than a good outcome. Excellence is about the entire patient experience and ensuring it’s the best it can be every step of the way. 


In 2020, Scripps Clinic Carmel Valley Ambulatory Surgery Center received a Guardian of Excellence Award from Press Ganey for delivering an exceptional patient experience. This award represents the Scripps way of caring for patients every day.

Clinical quality

Clinical quality

The combined programs of Scripps Green Hospital and Scripps Memorial Hospital La Jolla are ranked amoung the best in the nation in six specialties, according to U.S. News & World Report’s 2021-22 Best Hospitals list. 


In 2021, Scripps Memorial Hospital Encinitas was named on the Newsweek list of Best Maternity Hospitals for demonstrating excellence in maternity care. The facilities on this list met high standards for safety and quality of the care they provide to mothers and newborns.


In 2020, all five Scripps Health hospital campuses earned the Stroke Gold Plus Quality Achievement Award by the American Heart Association/American Stroke Association. The award recognizes hospitals that deliver high-quality, life-saving stroke care.


Also, The Joint Commission has certified our four Scripps campuses with emergency rooms as Primary Stroke Centers. It means those hospitals have the critical elements in place to achieve long-term success after stroke.

Physician quality

Physician quality

Scripps Coastal Medical Center physicians were presented the Excellence in Healthcare Award in 2020 by the Integrated Healthcare Association. This award is given for achieving top marks in quality of care, patient satisfaction and cost management. The association also recognized Scripps Clinic and Scripps Coastal physicians for performing in the top 10% of all participating California physician organizations in patient experience measurements.

Quality transparency

Quality transparency

With the California Hospital Association, the Hospital Quality Institute produces a dashboard of hospital safety scores that can be viewed by the public. The goal of these reports is transparency and quality improvement. Review the most recent Quality Transparency Dashboards for Scripps hospitals (PDF, 280 KB).

Hospital comparison

Some patients like to make an informed decision by comparing hospitals. People who want to select a Medicare physician or hospital can use Medicare’s Care Compare. This online tool lets you search for and compare the quality of local hospitals.

Hospital safety

Scripps Green Hospital earned an “A” for hospital safety from The Leapfrog Group in fall 2020. Our leadership team is committed to achieving top marks for all Scripps hospitals by reducing errors, injuries, accidents and infections. The Leapfrog Group is a nonprofit organization that promotes safety, quality and transparency in health care.

Annual report

Our annual report shows how we incorporate quality into our daily work, so the care you receive at Scripps is effective, efficient, responsible and respectful.