Video Visits
What is a Video Visit?
Sometimes, you want to talk about your health concerns with an expert without leaving your home. Scripps Video Visit is an online appointment with video. It gives you the trusted medical advice you need in real time — during office hours for primary care or specialty care and seven days a week for minor illnesses and injuries through HealthExpress.
Video Visits cost up to $69 (depending on your health insurance) and are available to patients with a MyScripps account. It’s just one way to Get Care Now at Scripps.
3 convenient options
We now offer three types of Video Visits. Please choose an option below to get started, or read below to learn more about which option is right for you. You will access all Video Visits through the MyScripps health portal. If you don’t have an account, sign up for MyScripps now.
Video Visits with our primary care physicians and specialists are available by appointment. You can call your physician’s office to schedule a Video Visit or schedule online for some physicians.
Video Visits with HealthExpress are a good option for minor illnesses and injuries. See the symptom list below. The on-demand option allows you to wait for any next available provider.
Video Visits with HealthExpress are a good option for minor illnesses and injuries. See the symptom list below. The scheduled option allows you to choose a time to see any available provider.
How it works for primary/specialty care
A Primary Care or Specialist Video Visit is a good option for care that doesn’t require a physical exam in person, such as a new concern, medication question or follow-up care.
Check with your Scripps doctor if you think a Video Visit is right for you. Currently, Video Visits with our primary care physicians and specialists are available by appointment. You can call your physician’s office to schedule a Video Visit or schedule online for some physicians.
To start your Video Visit (scheduled with your doctor’s office), follow these steps at least 15 minutes before your appointment.
1) Go to MyScripps
Video Visits are available on both MyScripps.org and the MyScripps mobile app. You can download the free MyScripps app from the iPhone App Store or Android Google Play Store.
2) eCheck-in
From Appointments, find your Video Visit and click eCheck-In. Answer questions about your medical history, medications and more.
3) Begin visit
From Appointments, find your Video Visit and click to open that visit.
Once you and your doctor join the Video Visit, your conversation will take about 20-30 minutes for a primary care or specialist visit. Your doctor will ask questions about your health and see firsthand any symptoms you’re worried about, like a rash. They may explain any recent lab results or imaging, if you had those done before your appointment. They will tell you their treatment recommendations and, if needed, send a prescription to the pharmacy of your choice.
Family members and caregivers in different locations can also take part in your Video Visit. Read about this option in our virtual care FAQs.
How it works for same-day non-emergency care
The HealthExpress Video Visit is a good option for minor illnesses and injuries that don’t require a physical exam in person (see symptom list below). These Video Visits are available Monday through Friday from 7 am to 7:30 pm, and on Saturday, Sunday and holidays from 8:30 am to 4:30 pm.
You can start a visit now (on-demand), or you can choose a time later today or tomorrow that is more convenient for you.
To start a HealthExpress Video Visit, watch the overview video and follow these easy steps below.
On-Demand Video Visit for HealthExpress
To start a HealthExpress Video Visit right now — for a minor illness or injury — follow these easy steps:
1) Go to MyScripps
Video Visits are available on both MyScripps.org and the MyScripps mobile app. You can download the free MyScripps app from the iPhone App Store or Android Google Play Store.
2) Choose On-Demand Video Visit
3) Enter the reason for your Video Visit
4) Wait for the next available provider
Your wait time will depend on the number of patients ahead of you. You will be notified by text or email when a provider is ready.
Appointment Video Visit for HealthExpress
To schedule a HealthExpress Video Visit for later today or tomorrow — for a minor illness or injury — follow these easy steps:
1) Go to MyScripps
Video Visits are available on both MyScripps.org and the MyScripps mobile app. You can download the free MyScripps app from the iPhone App Store or Android Google Play Store.
2) Click Appointments
Click “Schedule An Appointment.” Then select “Tell us why you’re coming in.”
3) Choose HealthExpress
4) Enter the reason for your visit
5) Select “Video”
6) Choose a time
Select from upcoming times today or tomorrow. When your appointment time arrives, use the MyScripps app to complete eCheck-in to start your Video Visit.
Once you and the HealthExpress nurse practitioner or physician assistant join the Video Visit, your conversation will take about 10-15 minutes. The nurse practitioner or physician assistant will ask questions about your symptoms and see firsthand the symptoms you’re worried about, like a rash. They will go over treatment recommendations and, if needed, send a prescription to the pharmacy of your choice.
Note: Video Visits are not appropriate for severe or life-threatening symptoms. If you need emergency care, call 9-1-1 or go to the nearest emergency room.
Symptoms and conditions
The following can be addressed during a HealthExpress Video Visit.
Please note, COVID-19 screening is available through On-Demand HealthExpress Video Visit only — you cannot schedule ahead.
- Allergies
- Asthma (including medicine refill)
- Athlete’s foot
- Birth control refill (one time)
- Burn (minor)
- Canker sore
- Chickenpox
- Cold/flu
- Cold sore
- COVID-19 screening
- Cuts/scrapes
- Diarrhea
- EpiPen refill
- Flu
- Gout
- Jock itch
- Impetigo
- Insect bite
- Lice
- Low back pain (minor)
- Medicine refill (one time)
- Motion sickness prevention
- Nausea
- Nail infection
- Pink eye
- Poison ivy/oak
- Rash
- Ringworm
- Scabies
- Shingles
- Sprains/strains
- Stye
- Sunburn
- Upset stomach
- Urinary tract infection (UTI)
- Yeast infection
Pricing and payment
Cost for a HealthExpress Video Visit varies, depending on whether you use insurance. If you do not use insurance, the self-pay rate is $49. Check with your insurance plan on whether they will cover your visit. You can pay with a credit or debit card.
For a Primary Care Video Visit or Specialist Video Visit, Scripps will work with your insurance to process the visit before we bill you for any out-of-pocket amount your insurance determines to be your responsibility. You may be charged up to $49 for a Primary Care Video Visit and up to $69 for a Specialist Video Visit, depending on your insurance. If your insurance does not cover telemedicine, then the self-pay rate will cost up to $49/$69.
If you have a flexible spending account, your fee may be reimbursable. Check with your insurance plan.
More virtual care options
Symptom Checker | Free
Symptom Checker | Free
Assess your symptoms for free and find out where to go for Scripps care.
E-Visit | Up to $30*
E-Visit | Up to $30*
Submit a brief questionnaire for a treatment plan from a Scripps provider.
* Prices for most people, depending on insurance. Log in to MyScripps to see your price.
Frequently asked questions about virtual care
If you’re new to virtual care (also called telemedicine), you’ll find our services easy to use in MyScripps. In case you have common questions, we have posted frequently asked questions to help you get started.