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Video Visits

Answers in real time,
on your time

What is a Video Visit?

Sometimes, you want to talk about your health concerns with an expert without leaving your home. Scripps Video Visit is an online appointment with video. It gives you the trusted medical advice you need in real time — during office hours for primary care or specialty care and seven days a week for minor illnesses and injuries through HealthExpress.

Video Visits cost up to $69 (depending on your health insurance) and are available to patients with a MyScripps account. It’s just one way to Get Care Now at Scripps

3 convenient options

We now offer three types of Video Visits:

  • Primary/specialty care with Scripps Clinic or Scripps Coastal Medical Center providers
  • Same-day care on-demand with HealthExpress providers
  • Same-day care with an appointment time with HealthExpress providers

You will access all Video Visits through the MyScripps health portal. If you don’t have an account, sign up for MyScripps now.

How it works for primary/specialty care

A Primary Care or Specialist Video Visit is a good option for care that doesn’t require a physical exam in person, such as a new concern, medication question or follow-up care. 

Check with your Scripps doctor if you think a Video Visit is right for you. Currently, Video Visits with our primary care physicians and specialists are available by appointment. You can call your physician’s office to schedule a Video Visit or schedule online for some physicians. 

To start your Video Visit (scheduled with your doctor’s office), follow these steps at least 15 minutes before your appointment.

1) Go to MyScripps 

Video Visits are available on both and the MyScripps mobile app. You can download the free MyScripps app from the iPhone App Store or Android Google Play Store. The first time you start a Video Visit, you will be prompted to install VidyoConnect as an app on your phone or tablet, or within your computer browser (such as Chrome or Firefox). VidyoConnect provides the platform for both you and your doctor to communicate by video.

2) eCheck-in

From Appointments, find your Video Visit and click eCheck-In. Answer questions about your medical history, medications and more. 

3) Begin visit

From Appointments, find your Video Visit and click to open that visit. If you’re using an iPhone or iPad, click “Join the call” in the VidyoConnect message that appears.

Once you and your doctor join the Video Visit, your conversation will take about 20-30 minutes for a primary care or specialist visit. Your doctor will ask questions about your health and see firsthand any symptoms you’re worried about, like a rash. They may explain any recent lab results or imaging, if you had those done before your appointment. They will tell you their treatment recommendations and, if needed, send a prescription to the pharmacy of your choice.

How it works for same-day non-emergency care

The HealthExpress Video Visit is a good option for minor illnesses and injuries that don’t require a physical exam in person (see symptom list below). These Video Visits are available Monday through Friday from 7 am to 7:30 pm, and on Saturday, Sunday and holidays from 8:30 am to 4:30 pm.

You can start a visit now (on-demand), or you can choose a time later today or tomorrow that is more convenient for you.

To start a HealthExpress Video Visit, watch the overview video and follow these easy steps below.

Once you and the HealthExpress nurse practitioner or physician assistant join the Video Visit, your conversation will take about 10-15 minutes. The nurse practitioner or physician assistant will ask questions about your symptoms and see firsthand the symptoms you’re worried about, like a rash. They will go over treatment recommendations and, if needed, send a prescription to the pharmacy of your choice.

Note: Video Visits are not appropriate for severe or life-threatening symptoms. If you need emergency care, call 9-1-1 or go to the nearest emergency room.

Joining your family member’s video visit

Family members and caregivers in different locations can also take part in video visits. For instance, if one parent is on a business trip, and the child is home with the other parent, both parents are able to participate in a video visit. Or, the adult child of a patient who wants to speak with the doctor during the parent’s video visit can also join. To do so, you will need proxy access to the patient’s MyScripps account. 

  • For parents or guardians of children up to age 17, you can request proxy access through Select “Request Access to Minor” on the main login screen and provide the necessary information.
  • For teens ages 12-17, the video visit will take place through the teen’s MyScripps account. 
  • For family members seeking proxy access for an adult patient, please visit a Scripps location in person. The adult patient must complete and sign the Designated Personal Representative form in person, which grants you permission to their records.

Once you have proxy access to the patient’s MyScripps account, you may participate in video visits with the patient. You will join the visit at the scheduled time. 

Symptoms and conditions

The following can be addressed during a HealthExpress Video Visit.

Please note, COVID-19 screening is available through On-Demand HealthExpress Video Visit only — you cannot schedule ahead.

  • Allergies
  • Asthma (including medicine refill)
  • Athlete’s foot
  • Birth control refill (one time)
  • Burn (minor)
  • Canker sore
  • Chickenpox
  • Cold/flu
  • Cold sore
  • COVID-19 screening
  • Cuts/scrapes
  • Diarrhea
  • EpiPen refill
  • Flu
  • Gout
  • Jock itch
  • Impetigo
  • Insect bite
  • Lice
  • Low back pain (minor)
  • Medicine refill (one time)
  • Motion sickness prevention
  • Nausea
  • Nail infection
  • Pink eye
  • Poison ivy/oak
  • Rash
  • Ringworm
  • Scabies
  • Shingles
  • Sprains/strains
  • Stye
  • Sunburn
  • Upset stomach
  • Urinary tract infection (UTI)
  • Yeast infection

Pricing and payment

A HealthExpress Video Visit costs up to $49, depending on your insurance. You can pay with a credit or debit card.

For a Primary Care Video Visit or Specialist Video Visit, Scripps will work with your insurance to process the visit before we bill you for any out-of-pocket amount your insurance determines to be your responsibility. You may be charged up to $49 for a Primary Care Video Visit and up to $69 for a Specialist Video Visit, depending on your insurance.

If you have a flexible spending account, your fee may be reimbursable. Check with your insurance plan.

More virtual care options

Symptom Checker | Free

A man uses a tablet, representing an online symptom checker.

Symptom Checker | Free

Assess your symptoms for free and find out where to go for Scripps care.

E-Visit | Up to $30*

A woman uses her laptop, representing an electronic doctor visit.

E-Visit | Up to $30*

Submit a brief questionnaire for a treatment plan from a Scripps provider.

* Prices for most people, depending on insurance. Log in to MyScripps to see your price.

FAQs about virtual care

If you’re new to virtual care (also called telemedicine), you’ll find our services easy to use in MyScripps. In case you have common questions, we have posted FAQs to help you get started.