Coronavirus (COVID-19): Important Information From Scripps Learn more

Video Visits

Answers in real time,
on your time

What is a Video Visit?

Sometimes, you want to talk about your health concerns with an expert without leaving your home. Scripps Video Visit gives you the trusted medical advice you need in real time — seven days a week for minor illnesses and injuries and during office hours for primary care or specialty care.

Video Visits cost up to $69 (depending on your health insurance) and are available to patients with a MyScripps account. It’s just one way to Get Care Now at Scripps

How it works

A Scripps Video Visit is like an online appointment with video. We now offer two types of Video Visits. Access both types of Video Visits through the MyScripps health portal. If you don’t have an account, sign up for MyScripps now

Once you and the provider join the Video Visit, your conversation will take about 10-15 minutes for a HealthExpress video and about 20-30 minutes for a primary care or specialist visit.

The provider will ask questions about your symptoms and see firsthand the symptoms you’re worried about, like a rash. They may explain any recent lab results or imaging, if you had those done before your appointment. They will go over treatment recommendations and, if needed, send a prescription to the pharmacy of your choice.

Note: Video Visits are not appropriate for severe or life-threatening symptoms. If you need emergency care, call 9-1-1 or go to the nearest emergency room.

Symptoms and conditions

The following can be addressed during a HealthExpress Video Visit.

Please note, COVID-19 screening is available through On-Demand HealthExpress Video Visit only — you cannot schedule ahead.

  • Allergies
  • Asthma (including medicine refill)
  • Athlete’s foot
  • Birth control refill (one time)
  • Burn (minor)
  • Canker sore
  • Chickenpox
  • Cold/flu
  • Cold sore
  • COVID-19 screening
  • Cuts/scrapes
  • Diarrhea
  • EpiPen refill
  • Flu
  • Gout
  • Jock itch
  • Impetigo
  • Insect bite
  • Lice
  • Low back pain (minor)
  • Medicine refill (one time)
  • Motion sickness prevention
  • Nausea
  • Nail infection
  • Pink eye
  • Poison ivy/oak
  • Rash
  • Ringworm
  • Scabies
  • Shingles
  • Sprains/strains
  • Stye
  • Sunburn
  • Upset stomach
  • Urinary tract infection (UTI)
  • Yeast infection

Pricing and payment

A HealthExpress Video Visit costs up to $49, depending on your insurance. You can pay with a credit or debit card. If your Video Visit cannot be completed for any reason, you will not be charged.

For a Primary Care Video Visit or Specialist Video Visit, Scripps will work with your insurance to process the visit before we bill you for any out-of-pocket amount your insurance determines to be your responsibility. You may be charged up to $49 for a Primary Care Video Visit and up to $69 for a Specialist Video Visit, depending on your insurance.

If you have a flexible spending account, your fee may be reimbursable. Check with your insurance plan.

More virtual care options

Symptom Checker | Free

A man uses a tablet, representing an online symptom checker.

Symptom Checker | Free

Assess your symptoms for free and find out where to go for Scripps care.

E-Visit | Up to $30*

A woman uses her laptop, representing an electronic doctor visit.

E-Visit | Up to $30*

Submit a brief questionnaire for a treatment plan from a Scripps provider.

* Prices for most people, depending on insurance. Log in to MyScripps to see your price.

FAQs about virtual care

If you’re new to virtual care (also called telemedicine), you’ll find our services easy to use in MyScripps. In case you have common questions, we have posted FAQs to help you get started.