As we continue to treat COVID-19 patients, please know that our doctors are still here, both virtually and in-person, to address your medical needs.
Some conditions — such as diabetes, cardiac or neurological issues, or pre- and post-natal care and pediatrics — may still require a visit to your doctor’s office.
It’s important that you keep these essential visits with your physician and don’t put them off. Rest assured, our doctors and facilities are taking the necessary precautions to make it safe for you to receive the care you need, when you need it.
At Scripps, procedures and protocols to ensure safety for everyone who enters Scripps facilities include:
- Curbside check-in through the MyScripps mobile app
- Asking that patients visit their doctor without a companion, if possible
- Screening for everyone entering a facility
- Isolating patients with coronavirus symptoms, including a dedicated entrance
- Maintaining enhanced visitor restrictions at all our clinics and hospitals
- Requiring all physicians, staff members, patients and visitors to wear face coverings
- Rigorous cleaning and disinfecting protocols for all facilities and equipment
At our clinics, urgent care centers and HealthExpress locations, we ask that companions wait outside or in their vehicle unless their assistance is necessary to help the patient complete their care.
Patients and everyone else entering Scripps hospitals and clinics should bring their own masks or face coverings with them to help prevent transmission from infected individuals who may or may not have symptoms of COVID-19. If you do not have a face covering, you will not be allowed entrance into our facilities. Masks with small plastic valves will not be permitted. While they protect the wearer, they do not protect others. Neck gaiters, which can be pulled over the mouth and nose as needed, are also not being allowed.
During this time, it is critical that we protect our patients, as well as staff, clinicians and community. Therefore, we have restricted all visitors to our hospitals and clinics until further notice. Exceptions may be made in advance by the clinical care team to support the goals of care discussions for appropriate patients. Walk-up hospital visitors will not be allowed. The enhanced visitor restrictions are in alignment with recommendations established by the San Diego County Health Department.
If your family member or friend is staying in a Scripps hospital, please consider reaching out to them through telephone or video chat. Using electronic methods to communicate with a patient and limiting visitor-to-patient contact is an important part of our visitor restriction process during this COVID-19 response period. Scripps is making iPads available to patients in our hospitals, so you can remain connected to loved ones.
Scripps is performing time-critical surgeries at its five hospital campuses and outpatient surgery centers in San Diego County, and we are expanding to our specialty procedures and outpatient visits.
Scripps Health has reopened all of our previously closed outpatient clinics in the region and we continue to restore services that were curtailed in March after state and county officials issued shelter-in-place orders. These select locations were closed earlier so we could move staff to where they were needed most.
Scripps has temporarily closed some Scripps HealthExpress facilities and changing hours of operation in other select locations to give us more flexibility on how we staff all our clinics and hospitals as this health pandemic continues to unfold. Physicians and staff are being redirected to other Scripps locations where they are needed most.
The following Scripps HealthExpress sites remain temporarily closed:
- Scripps HealthExpress Solana Beach
- Scripps HealthExpress UTC/La Jolla
- Scripps HealthExpress Liberty Station
- Scripps HealthExpress Torrey Pines
- Scripps HealthExpress Carmel Valley Pediatrics
- Scripps HealthExpress Rancho Bernardo (for ages 5+)
- Scripps HealthExpress Rancho Bernardo Pediatrics remains open with new hours (Mon - Fri 4 - 8 pm/ Weekends 8 am - 5 pm)
All other Scripps HealthExpress sites will remain open daily from 8 am to 5 pm for in-person visits. Scripps HealthExpress on-demand Video Visits are still available Monday through Friday, 7:30 am to 8:30 pm, and weekends from 8:30 am to 4:30 pm.
All of our Scripps on-site classes and support groups have been suspended. Online classes will continue as normal, and we are working to expand our offering of virtual classes. We look forward to connecting online and ensuring you are receiving the education and support you need for your health journey.
In compliance with San Diego County COVID-19 restrictions, Scripps has closed all gift shops, gyms and related services, and seated dining has been closed within Colors Cafés.
We have also suspended the work of our volunteers for their own health and safety, and are asking them not to report to work until further notice.