At Scripps, we always care about the health and safety of our patients, but never more so than now. With extra precautions in place, we welcome you back for all your health care needs — including primary, specialty and emergency care. Scripps is here for you.

Caring for you during COVID-19

Caring for you during COVID-19

At Scripps, your health and safety are our top priorities. We have put specific safety measures in place to keep our patients, staff and visitors safe against COVID-19.


In this video, Dr. Sharieff along with our President and CEO Chris Van Gorder, address specific safety measures at Scripps, including curbside check-in, our no-visitor policy, separating COVID-19 patients and more.

How we are keeping you safe

A nurse wearing a mask talks with a patient wearing a face covering.

How we are keeping you safe

To make sure you get care safely, we are taking the following precautions:


  • Screenings for everyone entering our facilities
  • Required face coverings for all physicians, staff and patients
  • Curbside check-in option and social distancing in waiting rooms
  • Rigorous cleaning and disinfection for all facilities and equipment
  • Dedicated entrance and isolated zones for patients with coronavirus symptoms
  • Limited visitors to all our facilities (see our visitation policy)

COVID nurse line

COVID nurse line

If you suspect you have COVID symptoms, please call our nurse line at 888-261-8431 or use virtual care options. For general guidance on COVID-19, visit cdc.gov or call 2-1-1.

Frequently asked questions

Frequently asked questions

We’ve answered some common questions about the coronavirus — if there is a vaccine, how to protect yourself and what to do if you need care not related to COVID-19.

Testing

Testing

Scripps is testing people with moderate symptoms, especially those who are at higher risk. We are offering antibody testing in very limited circumstances by physician order.

Visitor restrictions

Visitor restrictions

In alignment with county recommendations, we are restricting visitors from our hospitals and clinics. Some exceptions may apply as determined by the caregiving team.

Appointments

Appointments

As we continue to treat COVID-19 patients, please know our doctors are still here for you, both virtually and in-person. Some conditions may still require a visit to your doctor’s office.

Donate to Scripps

Donate to Scripps

We have set up a Scripps COVID-19 Fund to directly support our response to the health care needs of our community during this unprecedented time.

Frequently asked questions

We’ve answered some common questions about coronavirus. We’ve also answered additional FAQs about testing and appointments.

Is it safe to go to the hospital or a doctor’s office? 

At Scripps, everything we do, we do to protect the health and safety of our patients, staff and clinicians. That is why we are thoughtfully and cautiously phasing in a return of services to make sure that you can access the care you need when you need it. 


Rest assured that our clinics and hospitals are safe places to receive medical care for everything from preventative health visits at our outpatient clinics to heart care and cancer treatments at our specialty clinics to immediate medical issues at our urgent care facilities and emergency rooms.

What safety measures against coronavirus are taking place? 

To protect everyone who enters our facilities, all patients and visitors are screened at the entry doors. We also have put in place more safeguards in our facilities to further protect team members and patients. Enhanced infection prevention and safety measures include:


  • Isolating patients with coronavirus 
  • Maintaining enhanced visitor restrictions at all our hospitals and clinics
  • Requiring all physicians, staff members, patients and visitors to wear face coverings
  • Rigorous cleaning and disinfecting protocols for all facilities and equipment
  • COVID-19 testing for all patients being admitted to the hospital, OB patients and those scheduled for surgery


Patients and visitors to all Scripps facilities should bring their own face coverings with them to help protect themselves and others.

What should I do if I need emergency care unrelated to COVID-19?

In the midst of the coronavirus pandemic, emergency medical situations unrelated to COVID-19 still occur. If you are experiencing a true emergency, please rest assured that Scripps is here for you.


People experiencing life-threatening conditions, such as a heart attack or stroke, should not delay seeking emergency help out of fear of contracting the virus in the hospital or due to concern about adding additional strain to the medical system. If you have a medical emergency — whether related or unrelated to COVID-19 — you should seek medical assistance and/or call 911. 


Our hospitals are taking necessary steps to reduce exposure to the coronavirus. For example, all staff and patients must wear masks, patients with coronavirus are isolated from other patients and no visitors are allowed (except under special circumstances).


For those patients who may have an orthopedic injury or musculoskeletal concern, please call our orthopedic team at 858-554-7990. They will either schedule a virtual appointment with one of our orthopedic providers to evaluate your injury and provide clinical recommendations, or will schedule a same-day, in-person appointment at Scripps Clinic Torrey Pines.  


Knowing the level of care you need — whether it be an emergency room, urgent care or telemedicine — could save your life in a medical emergency and can ensure that you get appropriate treatment while allowing hospitals to make the best use of their available resources.