COVID-19: Learn the precautions Scripps is taking for safe, in-person visits Learn more

How Scripps is responding to COVID-19

How Scripps is responding to COVID-19

At Scripps, our goal is to protect the health and safety of our patients, staff and clinicians. Therefore, we are taking extra precautions — including enhanced visitor restrictions — to help stop the spread of coronavirus (COVID-19).

If you have fever and/or respiratory symptoms, it is important that you call our dedicated COVID-19 nurse line at 888-261-8431 before coming in or take advantage of one of our virtual care options, including Symptom Checker. Please do not walk in or use online scheduling. This way, we can arrange for appropriate care for you while protecting others.

For general guidance on COVID-19, visit or call the county hotline at 2-1-1.

Is it safe to go to the hospital or a doctor’s office? 

At Scripps, everything we do, we do to protect the health and safety of our patients, staff and clinicians. That is why we are thoughtfully and cautiously phasing in a return of services to make sure that you can access the care you need when you need it. 

Rest assured that our clinics and hospitals are safe places to receive medical care for everything from preventative health visits at our outpatient clinics to heart care and cancer treatments at our specialty clinics to immediate medical issues at our urgent care facilities and emergency rooms.

What safety measures against coronavirus are taking place? 

To protect everyone who enters our facilities, all patients and visitors are screened at the entry doors. We also have put in place more safeguards in our facilities to further protect team members and patients. Enhanced infection prevention and safety measures include:

  • Isolating patients with coronavirus 
  • Maintaining enhanced visitor restrictions at all our hospitals and clinics
  • Requiring all physicians, staff members, patients and visitors to wear face coverings
  • Rigorous cleaning and disinfecting protocols for all facilities and equipment
  • COVID-19 testing for all patients being admitted to the hospital, OB patients and those scheduled for surgery

Patients and visitors to all Scripps facilities should bring their own face coverings with them to help protect themselves and others.

What should I do if I need emergency care unrelated to COVID-19?

In the midst of the coronavirus pandemic, emergency medical situations unrelated to COVID-19 still occur. If you are experiencing a true emergency, please rest assured that Scripps is here for you.

People experiencing life-threatening conditions, such as a heart attack or stroke, should not delay seeking emergency help out of fear of contracting the virus in the hospital or due to concern about adding additional strain to the medical system. If you have a medical emergency — whether related or unrelated to COVID-19 — you should seek medical assistance and/or call 911. 

Our hospitals are taking necessary steps to reduce exposure to the coronavirus. For example, all staff and patients must wear masks, patients with coronavirus are isolated from other patients and no visitors are allowed (except under special circumstances).

For those patients who may have an orthopedic injury or musculoskeletal concern, please call our orthopedic team at 858-554-7990. They will either schedule a virtual appointment with one of our orthopedic providers to evaluate your injury and provide clinical recommendations, or will schedule a same-day, in-person appointment at Scripps Clinic Torrey Pines.  

Knowing the level of care you need — whether it be an emergency room, urgent care or telemedicine — could save your life in a medical emergency and can ensure that you get appropriate treatment while allowing hospitals to make the best use of their available resources. 

Messages from our CEO

Messages from our CEO

“I learned a long time ago that to win a battle — and this is indeed a health care battle — your frontline soldiers must have the supplies and equipment needed to protect themselves and win.” Read Chris Van Gorder’s letter dated April 14, 2020.

“I fear, based on watching what’s happening in New York, Louisiana, Northern California and Washington state, that it’s really only a matter of time before coronavirus cases spike significantly in San Diego. ... It’s not too late. We’re not going to be able to stop this virus completely, but if all of us do our part now, we can minimize its impact on our community.” Read Chris Van Gorder’s letter dated March 27, 2020.