The stars and recommendations you see on provider profiles in the Doctor Finder on Scripps.org are a sign of the commitment Scripps makes to delivering safe, high-quality care. The ratings can also be used to help you find a top-rated provider.
We have two methods that allow patients to provide feedback: the Press Ganey survey and direct recommendations on the website. Here's how those two methods work.
For 30 years, Press Ganey has worked with health care organizations to improve patient satisfaction. Press Ganey works with more than 10,000 health care organizations nationwide, including 50 percent of all US hospitals, to improve the safety, quality and experience of care. The stars you see on Scripps Clinic and Scripps Coastal Medical Center profiles in the Doctor Finder on Scripps.org are based on our patients’ rating of their experience with these providers.
The Press Ganey survey is sent to patients after a visit to a Scripps Clinic or Scripps Coastal Medical Center provider. Survey responses for the “Rate this Provider” question is used to calculate a star rating for that provider. Ratings range from one to five stars — one star being very poor and five stars being very good. The star rating displayed on a Scripps Clinic or Scripps Coastal Medical Center provider’s profile on Scripps.org is for a rolling 12-month period based on when the survey is received. Scripps updates the star ratings every month. This means a provider’s Press Ganey score could change every month. The more surveys a provider receives in the past 12 months, the greater the accuracy and reliability of their score. Each provider must have received at least 20 survey responses in order for their results to be posted.
The Press Ganey survey responses are shared with providers and administrators to evaluate how well we are providing care and to help us find opportunities to improve.
No. Only patients having an outpatient procedure or clinic visit with a Scripps Clinic or Scripps Coastal Medical Center provider will be invited to complete a survey from Press Ganey. Also, you will not receive a survey if you have had a recent visit within 90 days with the same provider. Additionally, the health plan you are enrolled in may impact whether you receive a survey after your outpatient procedure or clinic visit.
When a Press Ganey score is not available, patients have an opportunity to recommend their provider directly on Scripps.org. The recommend button appears on providers who are either 1) not part of Scripps Clinic or Scripps Coastal Medical Center but do have privileges at a Scripps hospital, or 2) Scripps Clinic or Scripps Coastal Medical Center providers but did not receive 20 Press Ganey survey responses in the past 12 months. By clicking on the “Recommend” button you see on a profile page, you can interact with the webpage and increase the counter. Your recommendation can help future patients make a decision about selecting that provider.