Scripps E-Visits Make Getting Care Online Easy

Connect with a Scripps provider online for minor health problems

Connect with a Scripps provider online for minor health problems

If you’re a Scripps patient with a smart phone, tablet or computer, getting medical advice from a Scripps health provider has never been easier. Scripps E-Visits let you connect with a Scripps provider online to get care now for minor health problems, such as a sore throat or eye infection right from your device — no office visit needed.


Using any device with an internet connection, you can start an E-Visit online and receive a detailed care plan from a Scripps provider, usually within 30 minutes. The entire process is done online, so you can avoid leaving phone messages or waiting for an email response. Plus, E-Visits are available early, late and on weekends for your convenience, allowing you to get the help you need even when your doctor’s office is closed or you’re out of town.


“An E-Visit can be a convenient option when you need care now without a visit to the office,” says David Wetherhold, MD, Scripps internal medicine physician and Scripps chief medical information officer for ambulatory care. “These types of virtual visits are becoming more common for minor conditions that don’t require in-person care.”


E-Visits can be used to get care online for conditions such as:


  • COVID-19 screening
  • Cold/flu (excluding cough)
  • Pink eye
  • Urinary symptoms in women
  • Vaginal irritation or discharge


E-Visits are not appropriate for severe or life-threatening symptoms. If you need emergency care, call 9-1-1 or go to the nearest emergency room.

What to expect during an E-Visit

After you’ve logged on to the E-Visit through MyScripps, you’ll complete a health questionnaire and answer questions about your symptoms. If you have photos that may help the provider better understand your concern, such as an eye infection, you’ll be able to send those as well.


After you submit your information, a Scripps provider will review it and send you a written care plan, usually within 30 minutes. If your care plan includes a prescription, the provider will send an electronic prescription to your pharmacy for pick-up.


As with a doctor’s appointment, your E-Visit health information is secure and private. If you attach photos, they will be added to your electronic health record, where they can be seen only by you and your providers.

How to start an E-Visit

E-Visits is available to patients with a MyScripps account; if you don’t have a MyScripps account, sign up now.


Scripps E-Visits are available Monday through Friday from 7 am to 8:30 pm, and on Saturday, Sunday and holidays from 8 am to 4:30 pm. If you start an E-Visit after hours, your will receive a response the next business day.


You will need a credit or debit card to schedule a visit. However, you will be charged only after you receive a diagnosis and care plan. If your online provider recommends that you make an appointment with your doctor or visit urgent care, or your E-Visit cannot be completed for any reason, you will not be charged.


To start an E-Visit, follow these easy steps:


1)   Go to MyScripps. Scripps E-Visit is available on both MyScripps.org and the MyScripps mobile app. You can download the MyScripps app from the iPhone App Store or Android Google Play Store.


2)   Select Messaging from the menu items at the top of your screen, then pick Ask a Question from the drop-down menu.


3)   Select Symptom-Specific E-Visit.


4)   Follow the prompts. Review and agree to terms and conditions, then confirm your payment information.


5)   Enter the reason for this E-Visit, confirm your preferred pharmacy, then answer a few questions about your symptoms and how you’re feeling.


Once you’ve entered this information, you’ll receive confirmation that it was received by our medical team. A Scripps provider will review your reported symptoms and health history, then get back to you within 30 minutes through the MyScripps portal.


To use an E-Visit for a child, parents and guardians first need access to their child’s MyScripps account (proxy access). If you don’t have proxy access, please visit one of our medical facilities to request access; onsite ID confirmation is required. You can then log in to MyScripps as yourself (parent) and click over to view the child’s account and start the E-visit.

What is the cost of an E-Visit?

In most cases, online visits cost considerably less than an in-person appointment. A Scripps E-Visit costs $30 for most people. Many insurance plans cover all or part of the cost of an online appointment. If you have a flexible spending account, your fee may be reimbursable.


For more information, visit Scripps E-Visits.