Help Paying Your Bill

Your options may include:

• Financial assistance (charity care): For patients without insurance who earn less than 200% of the federal poverty level, we will fully forgive the entire bill. 
• Discounted payment: For patients who earn between 201% and 400% of the federal poverty level, we will forgive a portion of your bill. Scripps will not bill qualified patients for emergency or other medically necessary care more than the amount we generally bill patients having Medicare coverage.
• Self-pay program: Discounted bills to all uninsured patients, regardless of income level
• Payment plans: Interest-free, extended-payment plans 

We make every effort to identify patients who may benefit from financial assistance as soon as possible and provide counseling and language interpretation when needed. We offer free services for people with disabilities, such as documents in braille, large print or audio. Call 858-690-9070 for questions.

On the website, you can Open our Accessibility Menu to make the text bigger and select other settings such as increasing the text spacing, changing the contrast and using a screen reader. 

In addition, we will not apply wage garnishment or liens on primary residences as a way of collecting unpaid hospital bills. We will not charge patients qualified for financial assistance more than Scripps’ discounted financial assistance amount.

To see if you qualify for financial assistance, complete a financial assistance application. We will evaluate the options you are eligible for based on your specific financial situation. For assistance in completing an application or for additional information on financial assistance, please call 877-727-4777.

Apply electronically on MyScripps

• Login to your MyScripps account. This link will take you directly to the Financial Assistance section. You can also find it under Menu, then Billing. (If you don’t have a MyScripps account, click “Sign up now” from the main screen.)
• Follow the prompts to complete each section of the application, including Personal Info, Income, Expenses and Upload.

Download and print an application. Complete and upload to MyScripps, mail or fax the application and documents.

Request an application by calling 877-727-4777 or visiting a Scripps admitting department.

Mail the application to:  

10790 Rancho Bernardo Road, 4S-205

Attn: Patient Financial Services

San Diego, CA 92127

Fax the application: 858-927-5070

Learn more about our financial assistance programs. You can view, print and download the documents below.

We want to make this easy for you. Not all medical groups at Scripps participate in our Financial Assistance Program (FAP). To check if your group is included, please review the Physician Groups Reference Information (PDF, 390 KB) document.

If a group does not participate in the Scripps Health FAP, they may have their own financial assistance options available. For more information, please contact the specific group directly using the phone number provided in the Physician Groups Reference Information document.

Our Scripps Doctor Finder is also available to help you see with which Medical Groups your provider may be participating.

Find a Scripps provider

We are here to help. If you have questions about financial assistance or need further support, please contact the Scripps Financial Assistance team at 877-727-4777.

If you received emergency services at the hospital, you will receive a separate bill for the emergency room physician. Questions regarding physician’s services should be directed to the emergency physician's billing company. 

An emergency physician who provides emergency medical services is also required by law to provide discounts to uninsured patients or patients with high medical costs who are at or below 400% of the federal poverty level.

You may qualify for a government-sponsored program, such as Medi-Cal, County Medical Services or Medicare. To obtain an application for Medi-Cal, please call 866-262-9881 or request one from the hospital registration staff. Effective Jan. 1, 2014, new income requirements mean that Medi-Cal can cover more people even if they didn’t qualify in the past.

You may also qualify for insurance through the Covered California health insurance exchange. Depending on your income level, you may be able to purchase an insurance plan with the help of government subsidies that reduce the cost of your monthly premium. To learn more, visit CoveredCA.com or call 800-300-1506.

Scripps is committed to being transparent about our charges. For Scripps patients, learn how to get a billing estimate or find more information on your MyScripps patient portal.

The Hospital Bill Complaint Program is a state program that reviews hospital decisions about whether you qualify for help paying your hospital bill. If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program. Go to HospitalBillComplaintProgram.hcai.ca.gov for more information and to file a complaint. 

There are free consumer advocacy organizations that will help you understand the billing and payment process. You may call the Health Consumer Alliance at 888-804-3536 or go to healthconsumer.org for more information. 

• Contact our financial counselors at 800-690-9070
• Visit the main admitting department at any Scripps hospital 
• Scripps Corporate Business Services, 10790 Rancho Bernardo Road, San Diego, CA 92127
• Sign up for a MyScripps account or login to your existing MyScripps account to begin your application for financial assistance