COVID Update: Masks are still required in health care settings, even if you’re fully vaccinated. Read our FAQs.

Updated Nov. 3, 2021 — If you need a COVID-19 vaccine or a booster dose, please get one wherever possible. Available options can be found on the MyScripps patient portal. An appointment is required. Additional vaccine and booster locations are available at vaccines.gov.

At Scripps, we always care about the health and safety of our patients, but never more so than now. With extra precautions in place, we welcome you back for all your health care needs — including primary, specialty and emergency care. Scripps is here for you.

How we are keeping you safe

A nurse wearing a mask talks with a patient wearing a face covering.

How we are keeping you safe

To make sure you get care safely, we are taking the following precautions:


  • Screenings for everyone entering our facilities
  • Required face coverings for all physicians, staff and patients
  • Curbside check-in option and social distancing in waiting rooms
  • Rigorous cleaning and disinfection for all facilities and equipment
  • Limited visitors to all our facilities (see our visitation policy)

COVID nurse line

COVID nurse line

If you suspect you have COVID symptoms, please call our nurse line at 888-261-8431 or use virtual care options. For general guidance on COVID-19, visit cdc.gov or call 2-1-1.

Frequently asked questions

Frequently asked questions

We’ve answered some questions about the coronavirus — information about the vaccine, how to protect yourself and what to do if you need care not related to COVID-19.

Testing

Testing

Scripps is testing people with moderate symptoms, especially those who are at higher risk. We are offering antibody testing in very limited circumstances by physician order.

Visitor restrictions

Visitor restrictions

In alignment with county recommendations, we are restricting visitors from our hospitals and clinics. Some exceptions may apply as determined by the caregiving team.

Appointments

Appointments

As we continue to treat COVID-19 patients, please know our doctors are still here for you, both virtually and in-person. Some conditions may still require a visit to your doctor’s office.

COVID Recovery Program

COVID Recovery Program

Scripps has developed the COVID Recovery Program for our patients who have been previously infected with COVID-19 and are experiencing lingering complications. 

Frequently asked questions

We’ve answered some common questions about coronavirus. We’ve also answered additional FAQs about testing and appointments.

Is it safe to go to the hospital or a doctor’s office? 

At Scripps, everything we do, we do to protect the health and safety of our patients, staff and clinicians. That is why we are thoughtfully and cautiously phasing in a return of services to make sure that you can access the care you need when you need it. 


Rest assured that our clinics and hospitals are safe places to receive medical care for everything from preventative health visits at our outpatient clinics to heart care and cancer treatments at our specialty clinics to immediate medical issues at our urgent care facilities and emergency rooms.

What safety measures against coronavirus are taking place? 

To protect everyone who enters our facilities, all patients and visitors are screened at the entry doors. We also have put in place more safeguards in our facilities to further protect team members and patients. Enhanced infection prevention and safety measures include:


  • Isolating patients with coronavirus 
  • Maintaining enhanced visitor restrictions at all our hospitals and clinics
  • Requiring all physicians, staff members, patients and visitors to wear face coverings
  • Rigorous cleaning and disinfecting protocols for all facilities and equipment
  • COVID-19 testing for all patients being admitted to the hospital, OB patients and those scheduled for surgery


Patients and visitors to all Scripps facilities should bring their own face coverings with them to help protect themselves and others.

What should I do if I need emergency care unrelated to COVID-19?

In the midst of the coronavirus pandemic, emergency medical situations unrelated to COVID-19 still occur. If you are experiencing a true emergency, please rest assured that Scripps is here for you.


People experiencing life-threatening conditions, such as a heart attack or stroke, should not delay seeking emergency help out of fear of contracting the virus in the hospital or due to concern about adding additional strain to the medical system. If you have a medical emergency — whether related or unrelated to COVID-19 — you should seek medical assistance and/or call 911. 


Our hospitals are taking necessary steps to reduce exposure to the coronavirus. For example, all staff and patients must wear masks, patients with coronavirus are isolated from other patients and no visitors are allowed (except under special circumstances).


For those patients who may have an orthopedic injury or musculoskeletal concern, please call our orthopedic team at 858-554-7990. They will either schedule a virtual appointment with one of our orthopedic providers to evaluate your injury and provide clinical recommendations, or will schedule a same-day, in-person appointment at Scripps Clinic Torrey Pines.  


Knowing the level of care you need — whether it be an emergency room, urgent care or telemedicine — could save your life in a medical emergency and can ensure that you get appropriate treatment while allowing hospitals to make the best use of their available resources. 

What are Scripps plans to respond to a possible lack of resources?

Scripps Health seeks to provide safe, high quality care to all patients who come to us. Unfortunately, California is experiencing an unprecedented surge in COVID-19 cases. Resources — such as staffing and supplies — are becoming strained. Scripps is working very closely with the other hospitals in San Diego county and across the state to avoid reaching a crisis state, if possible. Scripps is committed to ensuring our patients will receive appropriate care.


The State of California has developed the Crisis Care Continuum Guidelines that addresses the potential need to determine when resources may be inadequate for the needs of all patients. These guidelines are designed to assist with allocation of available resources based on the goal of providing the best possible outcome for the largest number of people impacted.  


Find more information related to the state guidelines.

Back-to-school and COVID questions

Your school district is the best source of information on what COVID-19 precautionary and testing requirements may be in place for your child. Please note that if your child needs to get a COVID-19 test, there may be resources available through the school districts, or you can find testing locations listed at the county’s website. Let us know if you have additional questions.