Patients With Special Needs

Respect and assistance

Respect for each individual and our community’s diversity is a core value at Scripps. We individualize our care to meet your special needs in order to communicate clearly, promote healing and provide for your safety.

As part of our overall care, we offer services to accommodate patients with the following kinds of common needs:

  • Communication
  • We assist patients with specific language, vision or hearing needs, in order to help them understand important medical information, and feel confident making decisions. Services include:Language
  • An interpretation phone is available in patient rooms free of charge, 24 hours per day. This service features specially-trained medical interpreters in more than 150 languages. On-site interpreters may also be available.
  • Vision
  • From special charts to help accessing community resources, our staff will assist you with vision needs.
  • Hearing
  • We can help assess your need for devices to amplify sound. If you are deaf and use American Sign Language, let us know so we can have an interpreter available to interpret essential medical information.
  • Dietary requirements
  • We’re not just about jello any more. Please inform the hospital of special diet needs. We offer meals and snacks that respect cultural and religious practices, vegetarianism and other special requests.
  • Cultural and religious practices
  • Do you have specific cultural or religious practices that we can honor while you are with us? Let us know. We want to make sure you are comfortable with the healing environment.
  • Service dogs
  • We want to make the visit safe and comfortable for you and your dog, as well as other patients. Talk to our staff and review our service dog guidelines (PDF, 160 KB).

If you have special needs

If possible, phone the hospital in advance and ask to speak with a patient relations representative. Inquire about the services available to meet your needs.

Be sure to inform Scripps staff on check-in of any special needs you or a loved one have. You should also inform your nurse and doctor.